Frequently Asked Questions
If you can’t see an answer to your question below, please contact us either through our ‘Contact Us’ page, or call us on 01380 848944 (during normal office hours), and we will do our best to help.
How do I place an order?
Browse our website. When you find a product you would like to purchase click the purple ‘Buy Now’ button (if there is a size option, please ensure that you select that first). Repeat the process for all the products you would like. When ready to purchase click the ‘Cart’ in the top right hand corner and proceed to Checkout.
Does the image on your site accurately represent what I will be sent?
We take great care to ensure that the images on our site accurately portray the product you receive. However, in some cases the visual representation may be approximate and so we do ask you refer to the sizing as listed in every product description.
How can I cancel my order?
If you wish to cancel your order you must inform us within 14 working days. If the item has been dispatched please refer to our normal returns policy.
What payment options do you accept?
We accept all major credit and debit cards. This includes Mastercard, Visa/Visa Electron and Solo. As an alternative method we also accept PayPal.
How do I know I am making a secure payment?
When placing an order via our website all your personal information is encrypted via a secure connection. Your credit card is also encrypted and handled securely by our payment provider. We will never hold your credit card details. When making any payment online always ensure the browser address begins with ‘https://’ this indicates you are using a secure, encrypted connection.
Shipping & Delivery
How will my order be packaged?
Smaller Prints are wrapped flat and securely protected. Larger prints are wrapped and rolled before being placed in large diameter postal tubes. Original works of art, where possible, will be wrapped flat and securely protected.
When will my order arrive?
Delivery times can vary dependent upon product. You can estimate the arrival date of your order by referring to our delivery page for detailed processing and delivery information. Alternatively, contact us and we will do our best to help.
How do I track my order?
We will send you an email to confirm that your products have been despatched.
How much will delivery cost?
Our delivery fees vary based upon the type and quantity of product ordered. Please see Delivery Info for further details.
Is my package insured?
In the rare event that your package is lost or damaged please contact us so we can arrange for a replacement.
Can you deliver internationally?
We currently deliver to the UK and Republic of Ireland. We are finalising details to ship to Europe and the rest of the World but in the meantime, please Contact Us and we will endeavour to provide details. Please see Delivery Info for more details.
Can I ship to a P.O Box?
Unfortunately we cannot ship to PO and BFPO boxes due to item size restrictions.
Do you offer free delivery?
We offer free UK delivery on orders over £200. Please see our delivery information (below) for all other orders.
Returns & Damages
What is your returns policy?
Best of British Art are committed to ensuring that you are satisfied with your item(s). If for any reason you wish to return your order please view our Returns information.
Can I submit my artwork for consideration?
Yes. We actively encourage artists to submit examples of their work for our consideration. If you are an artist and would like to submit your work please complete your details under Artist on our Contact Us page. Unfortunately, due to the volume of submissions we receive we cannot guarantee a reply to every submission.
Technical & Website
How can I report an issue with your website?
Please Contact Us to report any issue you may be experiencing. We welcome your feedback.
Delivery and Shipping
We aim to dispatch all in stock items within 2 working days. If your order is urgent we ask that you Contact Us so we can provide you with an estimated delivery date.
We notify our customers by email when items have been dispatched via the email address you provided when completing your order.
UK Delivery & Shipping
|All Products||Over £200||Courier||FREE|
|Limited edition prints up to 25cm sq||Any||Royal mail||£7.50|
|Original artwork or prints over 25cm sq||Any||Royal mail/Courier depending on size||£10.00|